The Digital Future in Service

The quiet and understated elegance of The Chesterfield Mayfair captures your imagination. It's a place where old-fashioned values of service and courtesy meet 21st-century standards of comfort and technology. It pleases, charms, and exceeds expectations in equal measure.

This dinner will bring together a select group of leaders from service businesses with one thing in common -delivering service in the field and exceeding customer expectations. IBM and ClickSoftware are partnering to offer a unique opportunity for peer to peer exchange with the opportunity to share experiences and best practice in an informal setting. Throughout the evening you can enjoy fine wines and delicious food and with each course we will discuss different topics such as– customer engagement, leading a field based team, integrated business planning and more. We hope you can join us for:

“The Digital Future in Service”

• Customer engagement - how do you keep your customers engaged throughout their service experience with you?
• Manage a field based team – how have you structured your field organisation and how do you effectively lead and drive desired behaviors in a field based team?
• Internal recognition & reward – do you use reward schemes to drive service focused behavior?
• Technology innovation – what are you doing today that’s cutting edge in your organisation?

So do join us for a night of insightful talks, lively conversation, informal networking and fine dining.

For more information please contact Jenell Rogers on: Jenell.rogers@industryreview.com