Highly valued employees, highly satisfied customers, highly automated enterprise. Myth or reality?

Is AI the panacea for Retail Banking that many purport it to be? Or is it about to cause untold disruption where AI bias drives the next remediation bow wave, banks proceed with huge redundancy programmes, and customer frustration grows and loyalty erodes?


Customer demand is increasingly growing, regulation is causing further operational demand and expense, and challenger banks and digitally enabled fintechs are changing market share and disrupting the traditional Banking value chain.


Intelligent automation, machine learning and cloud data, coupled with digital interfaces, are providing tremendous opportunities for Retail Banks to address various challenges and enhance their performance.


- ‘Conversational AI’ it handles the brunt of the demand whilst reducing costs. It also provides Bank colleagues with opportunities for new career paths, and to transform themselves to be experts in the future of Banking.

- ‘Intelligent Automation’ is enabling whole Banking value streams to be re-engineered and services to be Reimagined to enhance cost to income performance.

This CBR Dining Club event, in association with IBM, will examine the practical implications of implementing Conversational AI and Intelligent Automation. It will look at the questions you need to ask as you start or take your AI / Automation projects to the next level, and what impacts it will have on your organisation and your corporate responsibilities as you become an Intelligent Automation Enterprise

Join us at the Bleeding Heart restaurant for a night of engaging conversation, in a historic courtyard in Farringdon named after a 16th-century inn, with its own gory legend.